Zero-Tolerance Policy & Filing Complaints

Elite Care Transports ZERO TOLERANCE INTOXICATING SUBSTANCE POLICY

Elite Care Transport LLC strives to protect public safety and has instituted a strict zero tolerance substance program. Drivers are strictly banned from using intoxicating substances when providing transportation services. If you believe your driver may be under the influence of drugs or alcohol, please have the driver END THE TRIP IMMEDIATELY. After the driver has ended the trip, please report any feedback directly by emailing 

If you want to file a complaint against a driver. How do I file a complaint?

  • City of Dallas - 311 or www.dallascityhall.com
  • Manager of Operations - (972) 370-4215
  • Dispatch - (972) 876-6264
  • Dallas – Call 311 or click on I want to report a violation
  • Love Field Airport – Call Love Field Airport Ground Transportation at 214-671-1297
  • DFW Airport - Call D/FW Airport Ground Transportation at 972-973-4078
  • Fort Worth - Call Fort Worth Ground Transportation at 817-392-6987
  • Email Us with Subject Heading "Complaint" - elitecaretransports@gmail.com

 

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